Customer Accounting

All utility bills and correspondence to the city should be mailed to:
City of Sandusky
240 Columbus Avenue
Sandusky, OH 44870.

The office accepts the following payments types in person: cash, money order, bank check and credit card.  The office does not accept large amounts of loose coins. There is also a night drop located curbside at the corner of E. Washington Row and Columbus Avenue for after-hours payments (please, no coins in night drop).

Attention Credit Card Customers: Effective November 1, 2023, there will be a 2.5% convenience fee with a minimum of a $2.00 fee for all credit card transactions. This fee is assessed by the credit card processing company, the City does not receive any of these fees. 

Shutting Off Water ServiceIf you need to turn off water service at a property, you can call the Customer Accounting Office at 419.627.5893. The City recommends property owners turn off water service if their dwelling is expected to be vacant during the winter months. This will help prevent water lines from freezing and breaking which would lead to costly repairs for the property owner. There is a $30.00 fee that is assessed once the water service is turned back on.  
Automatic Bill Pay (ACH) - Free ServiceThe office also offers customers to sign up for ACH, where the monthly bill amount comes directly out of your bank account at no cost. Complete the ACH form and return it to the Customer Accounting Office to begin this service.

Application for Automatic Payment Program (ACH)

Online Bill Pay Online Bill PayThe City of Sandusky's online billing and payment solution offers more ways to view and pay your utility bill.  Customers can receive and view bills electronically, make a payment with credit/debit or e-check and choose to go paperless.  A quick one-time payment can be made without registering or you can create an account to enjoy more features like setting up automatic payments, saving payment information for later use and viewing history. ($3.45 service fee for credit/debit/paypal transactions and $3.25 for checking/savings EFT transactions)

Benefits of Online Bill Pay

  • Easy to use online portal to access your account and make payments
  • Registration is not required
  • Go paperless - get your bills via email
  • AutoPay - automatically pay the invoice amount on the due date
  • Recurring scheduled payments - set up a schedule to pay a fixed amount or the invoice balance on a specific day of the month
  • Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making payment
  • Pay by Text - get text notifications about your bill and have the option to pay through text message with your default payment method (sign up when making an online payment or within your account).
Privacy & Security
Your online payments are secure! You can make utility payments at our website with confidence.  We have partnered with Invoice Cloud, a leading payment gateway, to offer safe and secure credit card transactions for our customers. The Invoice Cloud payment gateway manages the complex routing of sensitive customer information through the credit card processing networks.  The company adheres to strict industry standards for payment processing. 

Refund Policy
Payments made via the website are final and are not reversible. Please use caution when entering online payments. Payments returned to our office for non-sufficient funds are subject to a fee and can result in immediate disconnection of service.