Dial-A-Ride / Paratransit
The Sandusky Transit System (STS) Dial-A-Ride is a demand response, curb-to-curb, advance reservation, shared ride transportation service that is provided within Erie County. STS is open to the general public and vehicles are wheelchair accessible.
There are no restrictions on the purpose or number of trips which may be taken. Riders are required to share the vehicle with other riders who are traveling at the same time in the same direction.
The number of carry on items is limited to what the rider can comfortably carry.
Fare: $5.00 for a one way trip throughout all of Erie County ($2.50 with Elderly/Disabled card). Cash or Punch Card passes are accepted.
Hours of Operation: Monday-Saturday, 6:00am-10:00pm
Call 419.627.0740 to schedule a ride Monday-Friday, 8:00am-4:00pm
Paratransit
If you have a disability that prevents you from using the STS fixed-route service, Paratransit service will travel up to 3/4 mile one-way distance from an STS line. Paratransit service is available to qualified individuals who fill out application and are accessed by STS staff and healthcare professionals.
Click here for the STS Paratransit Application or here to view the policies & procedures for ADA Paratransit Service
Hours of Operation: 7 Days/Week, 5:00am-12:30am
Call 419.627.0740 to schedule a ride Monday-Friday, 8:00am-4:00pm
Map of the Paratransit service area
Accessing Dial-A-Ride and Paratransit Service
- Call 419.627.0740 to schedule your ride up to two weeks in advance.
- Advance reservations are required.
- Inform dispatch of any special needs such as a wheelchair, personal attendant, or a service animal.
- Be ready 15 minutes before and after your scheduled ride. This is a pick-up ‘’window” of time. The driver will wait up to 5 minutes.
- Cancellations must be received no later than two (2) hours before the scheduled pick-up time to avoid a late cancellation charge.
- Riders who do not take a scheduled ride when the vehicle has arrived or is more than 5 minutes late will be charged for a no-show.
- Three or more late cancellations or no-shows in a 30-day period will prompt a review that may result in a suspension of service for up to 30 days.