To arrange a ride, contact the STS dispatch service at 419-627-0740. Furnish your name, the time of your desired
arrival, place you wish to be picked up, the exact address
of your destination, the approximate time of your return trip,
and whether you will require a wheelchair tie-down, a car instead
of a van, or a child car seat. Please notify the dispatcher
if a mobility assistance/personal care attendant will be riding
with you. There is no additional charge for an attendant ride.
STS now offers same-day ride service and you can call today for a ride today. With this new service, however, advance scheduling is recommended to assure that your ride can be given.
Trip requests are accepted between 7:00 a.m. and 4:00 p.m., Monday
- Friday. Trips may be scheduled up to seven (7) days in advance.
Please Note: STS is designed to accommodate the special needs
of hundreds of riders daily and will do everything possible
to schedule trips that work for you and for other STS riders.
STS dispatchers will always attempt to match your trip with
similar existing trips. Same-day rides cannot be guaranteed.
Trips may be cancelled any time by contacting the STS dispatch office at 419-627-0740. Cancellations must be received no later than two (2) hours before the scheduled pickup time to avoid being considered a no-show. A passenger must pay for his/her no-show before another trip can be made with the Sandusky Transit System.
If a rider cancels four (4) one-way trips within a period of seven (7) calendar days, that rider's riding privileges will be suspended for a period of thirty (30) calendar days. A second occurrence will result in the suspension of riding privileges for sixty (60) days. More occurrences will lead to a ninety (90) day suspension of riding privileges.
If trips need to be cancelled by STS due to inclement weather, every attempt will be made to notify the passenger. Listen to WCPZ/WLEC and K96 or call STS dispatch if in doubt.
